Employment Opportunity: Manager, Service Desk - San Diego, CA

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Manager, Service Desk
NuVasive
San Diego, CA
Minimum Level of Education Required: High School/Equivalent Percentage of Travel: Up to 25%
Location: San Diego, CA
Ref#: 10676


Job Description
The NuVasive IT Team has an exciting opportunity for an experienced Desktop Support professional to take your career to the next level. As a Manager, Desktop Support, you will provide all end-user hardware and software IT support. You are a born leader who takes pride in attracting, mentoring and retaining talented IT professionals while providing day-to-day leadership of desktop support technicians. Tapping into your excellent problem solving skills, you partner with team members to creatively solve challenges while acting as the front line end-user support of:
* Desktop hardware and software installation/troubleshooting, and support.
* Operating system and application installation, troubleshooting, and support.
* Network troubleshooting and support.
* Hardware deployment and recovery.
* Installation and upgrade of new and existing computer equipment.
* Installation of desktop software.
* Provide/update appropriate network resources Maintain inventory of all PC desktop equipment, software licenses and distribution media.


Because you know that customer service is critical in this role, you encourage and ensure high levels of customer satisfaction in your own interactions as well as those of your team. NuVasive is growing quickly so it's exciting to support personnel moves and provide timely, accurate updates to our shareowners. Your motto is "Top Notch Service with a smile!"


Basic Qualifications
* 5+ years' experience of Microsoft Windows 7 installation and troubleshooting.
* 3+ years' experience within functional discipline
* 1+ years' experience as a manager with direct reports.
* Must be familiar with common software applications, such as Microsoft Office 2010/2013, Outlook, IE, etc.


Preferred Qualifications
Experience working with fast paced IT teams.


Wendy Harrison - SD, CA
Talent Acquisition Recruiter 
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